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Certified Sketcher Refund Policy

At Certified Sketcher, we take pride in delivering high-quality, unique products. However, if you're not completely satisfied with your purchase, we’re here to help.

Returns:

• You have 30 days from the date of delivery to request a return.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• To initiate a return, please contact our support team at contact@certifiedsketcher.com with your order number and reason for return.

Refunds:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was defective or incorrect.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at contact@certifiedsketcher.com.

Non-Refundable Items:

• Customized products and gift cards are non-refundable unless they arrive damaged or incorrect.

If you have any questions about our policy, feel free to reach out to contact@certifiedsketcher.com. We're here to make sure you're satisfied with your Certified Sketcher experience!

Certified Sketcher Shipping Policy

We want to ensure that your Certified Sketcher products arrive promptly and in excellent condition. Below are the details of our shipping process.

Processing Time:

• Orders are typically processed within 2-4 business days. You will receive an email confirmation with tracking information once your order has shipped.

Shipping Rates & Delivery Times (U.S. Only):

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days (additional fees apply)

Tracking Information:

• Once your order is shipped, a tracking number will be sent to you via email. You can track your package on the carrier’s website.

Delayed or Lost Packages:

• If your package is delayed or lost, please reach out to us at contact@certifiedsketcher.com, and we’ll work with the carrier to resolve the issue. Please note that we are not responsible for delays caused by the shipping carrier.

Incorrect Shipping Address:

• Please double-check your shipping address before completing your order. We are not responsible for items shipped to the wrong address due to customer input errors.

Contact Us:

• For any questions or concerns about your shipment, feel free to reach out to us at contact@certifiedsketcher.com. We're happy to help!